Refund policy
We want you to fall in love with your Saspira Luxe saree. If something isn’t absolutely perfect, we are here to help.
Eligibility:
- 3-Day Window: Return or exchange requests must be made within 3 days of delivery.
- Condition: The saree must be unused, unwashed, with all original tags intact, and in its original packaging with original folds.
- Customizations: Sarees that have been altered, or have had fall and picot services applied, are not eligible for return or exchange.
The Return & Exchange Process:
- Initiate: Email us at saspiraluxe@gmail.com with your Order ID, the reason for the return, and clear images of the product.
- Verification: Our team will review your request within 24-48 hours. Once approved, we will arrange a reverse pickup through our delivery partners.
- Resolution: Upon receiving the piece back at our Surat facility and passing a quality check, we will process your exchange, issue store credit, or initiate a refund based on your preference.
Refund Timelines:
- Approved refunds are processed back to your original payment method within 5-7 working days after the quality inspection is completed.
Important Notes:
- Shipping & COD Fees: Please note that any initial shipping charges or Cash on Delivery (COD) convenience fees applied at checkout are strictly non-refundable.
- Defective or Incorrect Items: In the rare case of a manufacturing defect or wrong item delivered, Saspira Luxe will bear all reverse shipping costs. For all other returns (such as a change of mind), a nominal reverse shipping fee may be deducted from your final refund.
We appreciate your understanding and trust in Saspira Luxe. We promise to deliver authentic, premium quality directly from the looms with every piece.
