Return & Exchange Policy – Saspira Luxe
We want you to love what you wear. If something isn’t right, we’re here to help.
Eligibility:
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Return or exchange request must be made within 5 days of delivery.
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Item must be unused, unwashed, with tags intact and in original packaging.
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Customized or altered pieces are not eligible for return or exchange.
Return & Exchange Process:
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Email us at saspiraluxe@gmail.com with your order ID, reason, and images (if needed).
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Our team will verify and arrange reverse pickup if applicable.
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On approval, we’ll process your exchange or issue store credit/refund as per your preference.
Refund Timelines:
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Refunds are processed within 5-7 working days after we receive and inspect the product.
Important Notes:
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Return shipping charges may apply depending on the case.
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In case of product defects or wrong item delivery, reverse shipping is completely free.
We appreciate your understanding as a growing brand and promise to deliver quality with every piece.
